Privacy policy
Last updated: 8 November 2026. The Spanish version prevails in case of discrepancy.
This policy explains how we process personal data in the Hub Media panel, the internal tool we use to manage our own accounts on Instagram, Facebook, TikTok and X, and on the public links and pages served from this domain.
1. Data controller
- Controller: Álvaro Checa Toledo, trading as “Hub Media”.
- Tax ID: 77016388Z
- Address: Calle Emilio Castelar 26, 1A, 11201 Algeciras (Cádiz), España
- Privacy contact: business@hubmedia.io
2. What the panel is and who it affects
The panel is not a public service: only Hub Media uses it to publish its own content, review its performance and reply to people who interact with its accounts. This policy covers:
- people who comment on, mention or send direct messages to our accounts;
- people who visit our public links and pages;
- owners of public professional accounts whose public data we look up to benchmark results.
3. Data we process
| Source | Data |
|---|---|
| Interactions with our accounts (Instagram, Facebook, TikTok) | Platform-scoped ID, username, public name and profile picture, text of the comments and messages you send us, date and the post you comment on. |
| Data you give us in a conversation | Only if you choose to: for example, your email address to receive a resource. We tell you why before you type it. |
| Data we generate | Internal tags and notes about the conversation, whether you received an automated message, and the date of your consent when applicable. |
| Public professional accounts | Public data provided by Meta’s official API (follower count, posts and their engagement). It does not include data about their followers. |
| Visits to our pages and links | Visit and click counts without cookies and without identifying you (Cloudflare Web Analytics). |
We do not intentionally process special categories of data or data of children. If we find that a person under 14 has given us data, we delete it.
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Replying to your comments and messages, including automatically (for example, sending you by DM the resource you requested with a keyword). | Your request and our legitimate interest in replying to people who contact us. |
| Sending information to an email address you gave us. | Your consent, which you can withdraw at any time. |
| Moderating comments (hiding or deleting spam and abuse). | Legitimate interest in keeping a respectful space. |
| Measuring the performance of our posts and benchmarking against public professional accounts. | Legitimate interest; we only use aggregated or public data. |
Automated messages are identified as such at the start of the conversation. We do not make decisions with legal effects based solely on automated processing, nor do we build advertising profiles.
5. Who we share it with
We do not sell or transfer personal data. Only these providers are involved, processing data on our behalf or as the platforms where you already shared it:
- Cloudflare, Inc.: hosting of the panel, database and files.
- Meta Platforms Ireland Ltd. and TikTok: the platforms whose official APIs we use to receive and send messages and comments. Their use of data is governed by their own policies.
- Telegram: internal notifications to the Hub Media team about pending messages and posts.
- Anthropic: only if we enable AI writing features; they are currently disabled.
Some providers may process data outside the European Economic Area, with GDPR safeguards (adequacy decisions such as the EU-US Data Privacy Framework, or standard contractual clauses).
We use data received from Meta and TikTok only for the purposes of this policy and in accordance with the Meta Platform Terms and the TikTok Developer Terms of Service.
6. Retention
- Conversations, comments and contact data: up to 24 months after your last interaction, or until you request deletion.
- Technical logs of deliveries and errors: 90 days.
- Aggregated statistics and public data of professional accounts: while useful; they do not identify individuals.
7. Your rights
You can request access, rectification, erasure, restriction, objection and portability, and withdraw consent, by writing to business@hubmedia.io with your username and the social network. We reply within one month. See the data deletion instructions.
You can also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Security
Only the Hub Media team can access the panel, with authentication. Social network access credentials are stored encrypted and all communications use HTTPS.
9. Changes
If we change this policy, we will publish the new version here with its date.
Hub Media is not affiliated with Meta, Instagram, Facebook, TikTok or X.